Natio

Q: Where can I find ingredients lists for Natio's products

A: All product descriptions on our website include a full ingredients list. Moreover, most Natio products have all ingredients printed on the back of the packaging. A few colour makeup products are too small to display a full ingredients list. For these, simply refer to the products entry on our website or find a complete listin our ingredients leafletor attached to the Natio display stand at your nearest Natio retailer.

Q: Does Natio test its products on animals?

A: Natio does not conduct or condone animal testing. Neither our ingredients nor manufacturing processes harm animals. We actively support and have been accredited since 1996 by ''Choose Cruelty Free', an Australian organisation screening beauty care companies and helping consumers recognise genuine cruelty-free brands. We assure you that Natio very firmly opposes the testing of products on animals.

Q: What is Natio's returns policy?

A: Because Natio sells its products both directly and indirectly (through distributors) to retailers we are unable to process returns for purchases made from pharmacies or department stores. Should you wish to return a Natio product, please contact your place of purchase for a refund or exchange, according to the retailer's return policy. We advise that you always keep your receipt and check retailer's conditions for returns. Please note, we are always happy to process bona fide returns. For information on Natio's returns policy for purchases made on our website, please click here.

Q: What happens when Natio discontinues products?

A: Natio regularly updates and refines its skincare and colour ranges. This means that occasionally we discontinue slow selling products to accommodate new and improved products. Please consult one of our qualified Natio Promotional Consultants in your nearest pharmacy or department store to find out which products have been discontinued. They will be able to guide you to good, alternative product solutions, hopefully within the Natio range. You can also check Natio's website; if the product you seek is not listed here, it is no longer available. However, please note any discontinued stock we still have in our warehouse is sold online at a discounted price until it clears. These items are located in the Specials Category under each corresponding Range. Click Skincare Specials, Makeup Specials, Body Specials or Mens Specials to check out the Special Offers on Natio's website, where you may be lucky to find your favourite discontinued product at a bargain price.

Q: How do I locate my nearest Natio stockist?

A: Natio is available at Myer, David Jones and selected pharmacies in Australia. In New Zealand we are in selected Farmers, Life and pharmacies. In the United Kingdom Natio is available in Debenhams department stores. In Hong Kong, Taiwan, Singapore and Malaysia Natio is available through SaSa stores. Customers can use the store locator feauture on our website to locate store(s) in their area.

Q: Can Natio provide me with free product samples for trial before I purchase?

A: Natio provides testers for many of our products at point of sale, so please visit your nearest Natio retailer to trial products from the Natio range. Natio often produces packs with miniature trial size products. These products are either offered as gifts with purchase or are very reasonably priced, which makes them perfect for trial. Keep a look out in your local pharmacy or department store, subscribe to my.natio.com or join us on Facebook to be among the first to learn about these and other promotions.

Q: Which products should I use for my skin type?

A: The pure plant extracts and essential oils at the core of Natio’s formulations make them very gentle and suitable across a wide range of skin types.

If you require help finding the most suitable products for your skin, you are welcome to ask one of Natio's qualified Consultants in-store.

As everyone's skin is different, you may wish to do a small test to see if the product feels comfortable on your skin.

We also invite you to browse though our products online.

Q: Do Natio's products contain palm oil?

A: A few of our products do contain derivatives of Palm Oil. Issues related to deforestation have encouraged us to source Palm Oil derivatives from a certified sustainable supplier.

Q: How do I shop online?

A: To purchase products on Natio's website, simply select an item and quantity and click on “Add to cart”. You will see and be able to modify the contents of your Shopping Cart each time you add a new item. To add more products to your Shopping Cart, simply click on “Continue Shopping” or use the menu on the left hand side. When you have completed shopping, please go to checkout. You can choose to register for fast and easy future shopping or check out as a guest. To ensure that you are aware of the status of your order, we will send you a confirmation email, when we have received, processed and shipped your order.

Q: Is Natio's packaging recyclable?

A: All Natio's packaging is recyclable, with the exception of the black colour cosmetics containers. You will notice that most of our bottled products feature the recycling symbol on the bottom; however, even the packaging without the symbol is recyclable.

Q: Are Natio products 100% natural?

A: Natio's skincare is primarily plant based. We use natural ingredients wherever possible, however we firmly believe that the best and most skin-friendly results are achieved by combining the pure essences of nature with the tried and true ingredients of modern science.

We avoid synthetic fragrances and use synergistic blends of pure essential oils to perfume our products. Essential oils also have remarkable beauty benefits.

For quality performance and stability, we use the finest compounded stabilisers to ensure that our products remain pure until the very last drop.

Q: Does Natio have a fragrance free skincare range for sensitive skin?

A: Yes, Natio's Sensitive Skin range is sensitivity tested, 100% fragrance and alcohol free to help suite  skin types that may have mild sensitivities to these ingredients. We strongly recommend that you always patch test any new product on the tender skin on the inside of the elbow and then on a small area of delicate skin on the face prior to use. If you feel you have moderate to very sensitive skin we recommend  you seek advise from your medical practitioner regarding a specialist regime that will suite you best.

Q: Are Natio products vegan friendly?

A: The low, almost no foam is one of the product's best features. The mild formula of the unique micro-fine foam leaves skin deeply cleansed, refreshed and glowing, while maintaining skin's natural moisture balance. The soap free cleanser should not be compared with high foaming supermarket cleansers, which can be harsh and dehydrating on the skin. To get the best results from your cleanser, squeeze an amount the size of a 5-cent coin onto a wet hand and "lather". Then apply to wet face (avoiding eye area) and massage with gentle circular movements. Gently rinse off. The best way to judge the merit of a cleanser is by the purity and soft, moist and comfortable feel of the skin after application. Gentle Foaming Facial Cleanser is one of the top sellers in the Natio skincare range.

Q: Is it safe to use Natio products during pregnancy?

A: Ninety percent of Natio's skincare and cosmetics are produced at a manufacturing plant which is licensed by the Therapeutic Goods Association with pure, natural ingredients meaning that they are extremely gentle to use.

However, if you have any concerns, we suggest you speak to a qualified health practitioner who can advise you as to which ingredients are suitable to use during pregnancy.

Q: Do Natio products contain nanoparticles?

A: No, Natio products are all free from nanoparticles.

Q: Is Natio Australian owned and operated?

A: Yes, Natio is a wholly owned Australian company and is operated by the owners and founders of the company. Our home office is situated in Heidelberg, Victoria, Australia.

Q: Are Natio products coeliac friendly?

A: Natio Eye Contour Wrinkle Cream, Intensive MoisturisingNight Creamand Natural Vitamin E Cream contain natural vitamin E derived from wheat germ oil. Similarly, some Natio lip products contain natural vitamin E (e.g. Tocopherol), which may be derived from wheat. We recommend that celiacs avoid using these products, as there may be an increased risk of reaction. All product descriptions on our website include a full ingredients list, so you can quickly see which products are coeliac friendly. Alternatively refer to ingredients lists on product packaging and/or attached to the side of the Natio display stand at your local pharmacy or department store.

Q: Why does the Renew Radiance Exfoliator have no granules in it?

A: The Renew Radiance Exfoliator is a gentle non-abrasive formula containing no polishing beads or grit. The natural fruit acids or Alpha Hydroxy Acids (AHAs) in this product gently dissolve dead, dry and damaged skin cells and surface oils, which clog the skin and inhibit the process of skin cell renewal. Renew Radiance Exfoliator helps restore skin's natural lustre and sheen.

Q: Can I get information about the Natio brand for my school assignment?

A: We appreciate the interest of students who would like to do research and analysis on our brand. Most background and product information is available on our website and we welcome you to make ause of this data in completing educational assignments.

Q: How can I find out about Natio's warehouse sales?

A: A few times a year, Natio opens its Melbourne Warehouse Sale to the public. This is a unique opportunity for you to purchase existing and discontinued Natio products at bargain prices. If you wish to be informed about sales times, please contact us and request to be added to our Warehouse Sale Notification mailing list.

Q: How do I learn about Natio promotions? A: To be the first to hear about Natio's promotional offers & new product releases join my.natio.com. This members' only email service is designed to keep you up to date with all things Natio. You can also connect with us on Facebook.

Q: How can I find the expiry date of Natio's products?

A: Beauty products are not required to have an expiry date printed on them. Since 2008, Natio has been printing a Period After Opening (POA) symbol which looks like this on the back of all our products to optimise our service to consumers. The symbol indicates how many months Natio recommends a product should be used after opening. As a rule of thumb, Natio products have a lifespan in excess of three years when unopened and stored in a cool, dry place out of direct sunlight.

Q: How can I find out about career opportunities at Natio?

A: Please contact us if you are interested in learning about employment opportunities at Natio.

Q: Does Natio offer training for retailers that stock Natio products?

A: Yes, Natio has developed a customised online training course to help sales staff in partnering pharmacies and department stores represent Natio successfully. The quick course helps your staff members learn more about our brand, philosophy, product ranges, merchandising and promotions. Qualified Natio Promotional Consultants receive quarterly newsletters detailing upcoming promotions as well as training updates in advance of special new product releases. To become part of our team of certified Natio Promotional Consultants, please contact us with retailer information and request course login information.

Q: What is Natio's distribution policy in Australia?

A: In Australia, Natio distributes its skincare and colour cosmetics exclusively to pharmacies and department stores.

Q: Does Natio supply hospitality products?

A: Yes, Natio has a complete range of hospitality Spa products available exclusively for guests at hotels and accommodation around Australia.

Choose from our extensive selection of face, bath and body products in miniature sizes as well as hotel amenities kits for any need. If you are interested in carrying Natio's hospitality range, please contact us.

Q: Does Natio offer corporate gift packs?

A: Yes, Natio continually creates a wide range of contemporary corporate gifts for men and women. You are also welcome to contact us if you are interested in spoiling your colleagues or staff members with an uplifting wellness experience.

 

FAQ's about online shopping

Q: How do I locate products on the Natio website?

A. There are two ways to locate products on this website. One way is to navigate our products using the Skincare, Makeup, Body & Mens tabs on our menu. These tabs allow you to view products by collection, function, concern & skin type. The other way is to use our convenient, cross-category Product Search feature which allows you to enter a keyword into the search bar and retrieves all products that contain that keyword.

Q: How do I begin shopping on the Natio website?

A. Once you have located an item you wish to purchase, simply add your desired quantity and click the Add to cart button. You can then view your cart by clicking on the MY CART on the top right hand side of the page.

Q: How do I use the Shopping Cart?

A. The Shopping Cart stores items you wish to purchase while you complete your browsing the same way you use a shopping cart in a retail store. There are a few actions you can complete while on the shopping cart page such as update quantity, remove items, and proceed to checkout. To update the quantity of an item, simply type in new quantity you wish to purchase and click Update Cart. To remove an item, simply click the Remove symbol to the left of the item. If you wish to continue shopping simply locate additional items and add them to your cart.  When you are ready to purchase your item(s), click on the checkout button. Our checkout process is fast, easy and secure.

Q: How quickly can I expect my order to be despatched?

A. Usually orders will be despatched on the same day that they are received, unless they come in late in the day or after business hours. Orders are usually processed and despatched within 24-48 hours of receipt. For orders received late in the day on Friday or over the weekend, despatch will be on the following Monday.

Q: How much will the shipping charges be for my particular order?

A. The freight charges for your order is calculated using three separate variables. They are the weight of product ordered, your shipping destination and your preferred shipping method. This will all be displayed to you during the checkout process prior to your order being submitted. This means that if you are unhappy with the shipping fees and options we provide you do not have to continue placing your order. Natio does get great shipping rates with our local and international carriers due to the volume of business we do with them.

Q: What is the fastest way to find a particular product on Natio's website?

A: Use our convenient, cross-category Search field located on the left hand side of the page. You can search by product name or key word(s) describing the product.

Q: What is Natio's returns policy for purchases made from Natio's website?

A: If for some reason you do not wish to keep a product ordered on Natio's website, you may return new and unused items within seven days of the date of receipt. Natio will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition; no refund can be made for products that have been used. If you receive a defective or incorrect product, please return item to Natio within seven days, and we will reimburse you for the purchase costs including the return carriage. Please click here for Natio's Returns and Exchanges Policy.

Q: How often is the stock updated on Natio's website?

A: We are constantly adding to our expansive collection of products. By regularly updating our product lines we are able to supply you with seasonal favourites as well as the most current trends.

Q: Is international shipping available?

A: Yes, we currently ship internationally to most countries.

Q: Which shipping methods are available?

A: We currently offer standard sea & air freight delivery options via Australia Post.

Q: Which forms of payment are accepted?

A: We currently accept most major credit cards.

Q: Can I use more than one credit card to pay for my online order?

A: No, we only accept one credit card number per order.

Q: How do I know when my order has been received?

A: Once your order has been received by Natio we will send you a confirmation email with your order number. We advise that you keep this email for your records.

Q: How do I know when my order has been shipped?

A: Once your order has been shipped, we will send you an email confirming that your order or part of your order has been shipped.

Q: Can I change or cancel my order?

A: Once you have clicked submitted your Order, it begins to process and you cannot make any changes. To change or cancel your order prior to shipment, you must contact customer service. Please note that most orders process quickly and can enter the shipping process within hours. If your order has already entered the shipping process, it cannot be changed or cancelled.

Q: Can I ship to an office or residential address different from my billing address?

A: You can ship to an office address or a residential address other than your billing address. Your billing address should be the address listed with your credit card company.

Q: Are the product images on your website photographs of the actual merchandise?

A: Yes, all product images on Natio's website are images of our actual merchandise. Please note, however, that some colours and images might display differently on different monitors.

Q: At which point during the order and shipment process is my credit card billed?

A: Your credit card is billed when your order is received at Natio.

Q: Do I have to pay sales tax on my online purchase?

A: Since Natio is based in Victoria, state law requires that we charge Goods Services Tax (GST) on orders shipped to customers residing in Australia. Please note that prices listed on the site are inclusive of GST.

Customers residing in other countries should be aware that the tax authorities in your state or country may charge you a tax on your purchases. While it is not Natio’s responsibility to charge or collect this potential tax from you, we alert our customers regarding this possibility as a courtesy. If you require further information on this issue, we suggest you contact the tax authorities in your state or country directly.

Q: Can I get a catalogue of your product assortment sent to me?

A: You can only view Natio's product assortment online. If you visit a Natio stockist in your area they may be able to provide printed brochures.