Q: Where can I find ingredients lists for Natio’s products?
A: All product descriptions on our website include a full ingredients list. Moreover, most Natio products have all ingredients printed on the back of the packaging.
A few colour makeup products are too small to display a full ingredients list. For these, simply refer to the products entry on our website or find a complete list in our ingredients leaflet or attached to the Natio display stand at your nearest Natio retailer.
Q: What is Natio’s returns policy?A: Because Natio sells its products both directly and indirectly (through distributors) to retailers we are unable to process returns for purchases made from pharmacies or department stores. Should you wish to return a Natio product, please contact your place of purchase for a refund or exchange, according to the retailer’s return policy. We advise that you always keep your receipt and check retailer’s conditions for returns. Please note, we are always happy to process bona fide returns.
For information on Natio’s returns policy for purchases made on our website, please click here.
Q: What happens when Natio discontinues products?A: Natio regularly updates and refines its skincare and colour ranges. This means that occasionally we discontinue slow selling products to accommodate new and improved products.
Please consult one of our qualified Natio Promotional Consultants in your nearest pharmacy or department store to find out which products have been discontinued. They will be able to guide you to good, alternative product solutions, hopefully within the Natio range.
You can also check Natio’s website; if the product you seek is not listed here, it is no longer available. However, PLEASE NOTE any discontinued stock we still have in our warehouse is sold online at a discount until it clears. Click here to check out the Special Offers on Natio’s website, where you may be lucky to find your favourite discontinued product at a bargain price.
Q: How do I locate my nearest Natio stockist?A: Customers can use the store locator on our website to find the nearest store(s) in their area by searching using city, postcode or store name.
Natio is available at Myer, David Jones and selected pharmacies in Australia. In New Zealand we are in selected Farmers, Life and pharmacies. In the United Kingdom Natio is available in Debenhams department stores. In Hong Kong, China, Taiwan, Singapore and Malaysia Natio is available through SaSa stores.
Q: Can Natio provide me with free product samples for trial before I purchase?A: Natio provides testers for many of our products at point of sale, so please visit your nearest Natio retailer to trial products from the Natio range.
Natio often produces packs with miniature trial size products. These products are either offered as gifts with purchase or are very reasonably priced, which makes them perfect for trial. Keep a look out in your local pharmacy or department store, subscribe to my.natio.com or join us on Facebook to be among the first to learn about these and other promotions.
Q: Which products should I use for my skin type?A: Natio’s skincare products are formulated using pure plant extracts and essential oils, which make them extremely gentle and versatile. Most of our products are suitable for all skin types.
If you would like help finding the most suitable products for your skin, we advise you to consult one of Natio's qualified Promotional Consultants. They will be able to examine your skin and give you a personalised in-store consultation and assist you in choosing appropriate Natio products for your needs and your skin type.
We also invite you to try our online Personal Product Finder which quickly helps you find the products best suited to your needs and skin type.
As everyone's skin is different, we recommend that you do a patch test to see if the particular product feels comfortable on your skin.
Q: Do Natio’s products contain palm oil?A: A few of our products do contain derivatives of Palm Oil. Issues related to deforestation have encouraged us to source Palm Oil derivatives from a certified sustainable supplier.
Q: How do I shop online?
A: To purchase products on Natio’s website, simply select an item and quantity and click on “Add to cart”. You will see and be able to modify the contents of your Shopping Cart each time you add a new item. To add more products to your Shopping Cart, simply click on “Continue Shopping” or use the menu on the left hand side.
When you have completed shopping, please go to checkout. You can choose to register for fast and easy future shopping or check out as a guest. To ensure that you are aware of the status of your order, we will send you a confirmation email, when we have received, processed and shipped your order.
Q: Does Natio test its products on animals?A: No, Natio does not conduct or condone animal testing. Neither our ingredients nor manufacturing processes harm animals. We have been accredited since 1996 by 'Choose Cruelty Free'. We actively support this Australian organisation that screens beauty care companies and helps consumers recognise genuine cruelty-free brands.
Our stance against animal cruelty is documented in all our promotional material. However, because laws regarding statements on animal testing vary from country to country, we cannot print our cruelty-free policy on our packaging. We assure you that Natio very firmly opposes the testing of products on animals.
Q: Is Natio's packaging recyclable?A: All Natio's packaging is recyclable, with the exception of the black colour cosmetics containers. You will notice that most of our bottled products feature the recycling symbol on the bottom; however, even the packaging without the symbol is recyclable.
Q: Are Natio products 100% natural?A: On average, Natio’s formulations contain around 92% all-natural and naturally derived ingredients. We use natural ingredients whenever possible, however we firmly believe that the best and most skin-friendly results are achieved by combining the pure essences of nature with the tried and true ingredients of modern science. Chemicals are simply the building blocks of matter, and entirely natural substances such as water (chemically known as H2O), is clearly not harmful. We avoid synthetic fragrances and use synergistic blends of pure essential oils to perfume our products and also for their beauty benefits. For uncompromised performance and stability, we use the best compounded stabilisers to ensure that our products reach you without contamination, and remain pure until the very last drop.
Most of Natio’s skincare is produced at a manufacturing plant which is licensed by the Therapeutic Goods Association, which means that products are manufactured, hygienically filled and packaged under the same stringent conditions as applies to over-the-counter medicines. This helps to ensure the purity, integrity and stability of each formulation.
A: Yes, Natio's Sensitive Skin range has been clinically tested and is 100% fragrance and alcohol free so that the products are kind and gentle to all types of skin. This makes it suitable for most skin types that are allergic to synthetic fragrances. However, if you have extremely sensitive skin, we strongly recommend that you patch test any new product on the tender skin on the inside of the elbow.
The Natio Sensitive Skin range contains gentle plant extracts with pure, soothing and healing properties.
Q: Are Natio products and brushes vegan friendly?A: Natio women’s skincare, men's skincare and eau de toilette ranges are entirely free of animal by-products and Natio is accredited by Choose Cruelty Free as seen at www.choosecrueltyfree.org.au/list.html.
Natio’s makeup and nail polish range is entirely free from animal by-products. However we recommend vegans avoid some of our lip products as they may contain lanolin or beeswax, and please note that Natio Lip Colour in Pretty contains carmine. All ingredients are detailed on our website, so you can quickly see which of our products are vegan friendly. Simply look up the product and click the “All Ingredients” tab. Alternatively, refer to ingredients lists on product packaging and/or attached to the side of the Natio display stand at your local pharmacy or department store.
Be assured, any ingredients that you may identify as being potentially derived from both plant and animal sources, for instance lecithin, tristearin, squalene and glycerine, are certainly derived from plant sources.
Natio’s makeup brushes are made with pony, goat or synthetic hair and our mascara wands are made of synthetic fibres. We have thoroughly researched the company who provides the natural hair, to ensure that there is no animal cruelty involved in the trimming or upkeep of the animals.
Q: Why does the Gentle Foaming Facial Cleanser have low foam?
A: The low, almost no foam is one of the product's best features. The mild formula of the unique micro-fine foam leaves skin deeply cleansed, refreshed and glowing, while maintaining skin’s natural moisture balance. The soap free cleanser should not be compared with high foaming supermarket cleansers, which can be harsh and dehydrating on the skin.
To get the best results from your cleanser, squeeze an amount the size of a 5-cent coin onto a wet hand and "lather". Then apply to wet face (avoiding eye area) and massage with gentle circular movements. Gently rinse off.
The best way to judge the merit of a cleanser is by the purity and soft, moist and comfortable feel of the skin after application. Gentle Foaming Facial Cleanser is one of the top sellers in the Natio skincare range.
Q: Is it safe to use Natio products during pregnancy?A:Ninety percent of Natio's skincare and cosmetics are produced at a manufacturing plant which is licensed by the Therapeutic Goods Association with pure, natural ingredients meaning that they are extremely gentle to use.
However, if you have any concerns, we suggest you speak to a qualified health practitioner who can advise you as to which ingredients are suitable to use during pregnancy.
A: No, Natio products are all free from nanoparticles.
Q: Is Natio Australian owned and operated?A: Yes, Natio is a wholly owned Australian company and is operated by the owners and founders of the company. Our home office is situated in Abbotsford, Victoria, Australia.
Q: Are Natio products coeliac friendly?A: Natio Eye Contour Wrinkle Cream, Intensive Moisturising Night Cream and Natural Vitamin E Cream contain natural vitamin E derived from wheat germ oil. Similarly, some Natio lip products contain natural vitamin E (e.g. Tocopherol), which may be derived from wheat. We recommend that celiacs avoid using these products, as there may be an increased risk of reaction.
All product descriptions on our website include a full ingredients list, so you can quickly see which products are coeliac friendly. Alternatively refer to ingredients lists on product packaging and/or attached to the side of the Natio display stand at your local pharmacy or department store.
Q: Why does the Renew Radiance Exfoliator have no granules in it?Q: Can I get information about the Natio brand for my school assignment?
A: We appreciate the interest of students who would like to do research and analysis on our brand. Most background and product information is available on our website and we welcome you to make ause of this data in completing educational assignments.
Q: How can I find out about Natio’s warehouse sales?A: A few times a year, Natio opens its Melbourne Warehouse Sale to the public. This is a unique opportunity for you to purchase existing and discontinued Natio products at bargain prices. If you wish to be informed about sales times, please contact us and request to be added to our Warehouse Sale Notification mailing list.
Q: How do I learn about Natio promotions?A: To be the first to hear about Natio’s special offers, competitions, new product releases and much more join my.natio.com. This members’ only email service is designed to keep you up to date with all things Natio. You can also connect with us on Facebook.
Q: How can I find the expiry date of Natio’s products?A: Beauty products are not required to have an expiry date printed on them. Since 2008, Natio has been printing a Period After Opening (POA) symbol which looks like this 
on the back of all our products to optimise our service to consumers. The symbol indicates how many months Natio recommends a product should be used after opening.
As a rule of thumb, Natio products have a lifespan in excess of three years when unopened and stored in a cool, dry place out of direct sunlight.
Q: How can I find out about career opportunities at Natio?A: Please contact us if you are interested in learning about employment opportunities at Natio.
Q: Does Natio offer training for retailers that stock Natio products?A: Yes, Natio has developed a customised online training course to help sales staff in partnering pharmacies and department stores represent Natio successfully. The quick course helps your staff members learn more about our brand, philosophy, product ranges, merchandising and promotions. Qualified Natio Promotional Consultants receive quarterly newsletters detailing upcoming promotions as well as training updates in advance of special new product releases. To become part of our team of certified Natio Promotional Consultants, please contact us with retailer information and request course login information.
Q: What is Natio’s distribution policy in Australia?A: In Australia, Natio distributes its skincare and colour cosmetics exclusively to pharmacies and department stores.
Q: Is Natio interested in finding new export markets?A: Natio is already available in New Zealand, the United Kingdom, Hong Kong, China, Taiwan, Singapore and Malaysia. We are currently looking for opportunities to further expand our business internationally. You are welcome to contact us if you are interested in Natio’s skincare and colour cosmetics for other markets.
Q: Does Natio supply hospitality products?A: Yes, Natio has a complete range of hospitality Spa products available exclusively for guests at hotels and accommodation around Australia. Choose from our extensive selection of face, bath and body products in miniature sizes as well as hotel amenities kits for any need. If you are interested in carrying Natio’s hospitality range, please contact us.
Q: Does Natio offer corporate gift packs?A: Yes, Natio continually creates a wide range of contemporary corporate gifts for men and women. You are also welcome to contact us if you are interested in spoiling your colleagues or staff members with an uplifting wellness experience.