A. To begin shopping, simply go to Products in the menu on the left hand side and navigate to the appropriate department and product. You can also search for products using the search feature. Select an item and quantity and click on Add to cart. You will then automatically be redirected to your Shopping Cart.
Q: How do I use the Shopping Cart?A. The Shopping Cart holds products you wish to purchase while you shop, the same way you use a shopping cart in a retail store. To update the quantity of an item, simply type in the quantity you wish to purchase and click Update Cart. To remove an item, simply click the Remove symbol to the left of the item and then click Update Cart. If you wish to continue shopping, click Continue Shopping or simply use the Product menu on the left to search the site for additional items. The Shopping Cart stores the items you wish to purchase while you complete browsing. When you are ready to purchase your item(s), click on Go to checkout. Our checkout process is fast, easy and secure.
Q: How quickly can I expect my order to be despatched?A. Usually orders will be despatched on the same day that they are received, unless they come in late in the day or after business hours. Orders are usually processed and despatched within 24-48 hours of receipt. For orders received late in the day on Friday or over the weekend, despatch will be on the following Monday.
Q: How much will the shipping charges be for my particular order?A.The freight charges for your order is calculated using three separate variables. They are the weight of product ordered, your shipping destination and your preferred shipping method. This will all be displayed to you during the checkout process prior to your order being submitted. This means that if you are unhappy with the shipping fees and options we proved you do not have to continue placing your order. Natio does get great shipping rates with our local and international carriers due to the volume of business we do with them.
Q: What is the fastest way to find a particular product on Natio's website?A: Use our convenient, cross-category Search field located on the left hand side of the page. You can search by product name or key word(s) describing the product.
Q: What is Natio's returns policy for purchases made from Natio's website?A: If for some reason you do not wish to keep a product ordered on Natio's website, you may return new and unused items within seven days of the date of receipt. Natio will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition; no refund can be made for products that have been used. If you receive a defective or incorrect product, please return item to Natio within seven days, and we will reimburse you for the purchase costs including the return carriage. Please click here for Natio's Returns and Exchanges Policy.
Q: How often is the stock updated on Natio's website?A: We are constantly adding to our expansive collection of products. By regularly updating our product lines we are able to supply you with seasonal favourites as well as the most current trends.
Q: Is international shipping available?A: Yes, we currently ship internationally to most countries.
Q: Which shipping methods are available?A: We currently offer a variety of expedited and standard delivery options. For international orders if you nominate the Express option your parcel will be sent through FedEx. Australian orders can be expedited through Australia Post Express.
Q: Which forms of payment are accepted?A: We currently accept most major credit cards.
Q: Can I use more than one credit card to pay for my online order?A: No, we only accept one credit card number per order.
Q: How do I know when my order has been received?A: Once your order has been received, we will send you a confirmation email with your order number. We advise that you keep this email for your records.
Q: How do I know when my order has been shipped?A: Once your order has been shipped, we will send you an email confirming that your order or part of your order has been shipped.
Q: Can I change or cancel my order?A: Once you have clicked Confirm Order, your order begins to process and you cannot make any online changes. To change or cancel your order prior to shipment, you must contact customer service. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled.
Q: Can I ship to an office or residential address different from my billing address?A: You can ship to an office address or a residential address other than your billing address. Your billing address should be the address listed with your credit card company.
Q: Are the product images on your website photographs of the actual merchandise?A: Yes, all product images on Natio's website are images of our actual merchandise. Please note, however, that some colours and images might display differently on different monitors.
Q: At which point during the order and shipment process is my credit card billed?A: Your credit card is billed when your order is received at Natio. This is usually within a few hours.
Q: Do I have to pay sales tax on my online purchase?A: Since Natio is based in Victoria, state law requires that we charge Goods Services Tax (GST) on orders shipped to customers residing in Australia. Please note that prices listed on the site are exclusive of GST and therefore Australian customers will pay 10% more than the listed prices.
Purchases by customers residing in other countries do not incur GST. However, you should be aware that the tax authorities in your state or country may charge you a use tax on your purchases. While it is not Natio’s responsibility to charge or collect this use tax from you, we alert our customers regarding this possibility as a courtesy. If you require further information on this issue, we suggest you contact the tax authorities in your state or country directly.
A: You can only view Natio's product assortment online. If you visit a Natio stockist in your area they may be able to provide printed brochures.