Cancellations |
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are: • Where item(s) are not available.
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Privacy Policy |
Natio has created this privacy policy statement to inform you of the information gathering and dissemination practices for our website. Because Natio wants to demonstrate its commitment to your privacy, we have agreed to disclose our information practices and notify you of: • What personally identifiable information is collected from you through our website. If you have any questions or concerns regarding Natio's privacy policy, please contact us.
Natio is the sole owner of the information collected on this site. We will not sell or rent this information to other third parties, however some of your information may be shared for the purpose of processing and delivering your order. Natio collects information from our users at several different points on our website.
When you make a purchase on our site, you automatically become a member. You provide the following information to Natio: • Your name.
We request information from the user on our order form when making a purchase. This is where a user must provide contact information, including their name, shipping address, shipping information, credit card number and expiration date. This information is used for billing purposes, communication and to fill the customer's order. If we have difficulty processing an order, this contact information is used to get in touch with the customer.
Cookies are small programs that enhance your use of the Internet and specifically we use cookies to enhance your usage of our website. Information about your use of this website is collected using server access logs and a tracking cookie. The collected information consists of the following: We use this information to help us make our site more useful to visitors and to better understand how and when our site is used. We do not (and will not allow any third party to) track or collect personally identifiable information or associate gathered data with any personally identifying information from other sources. Natio's database tracks the traffic through our website. This information is used to compile overall statistics. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and number of clicks. We use this information to analyse trends, administer the site and track users' movement in the aggregate. The statistics help us determine which products and services best serve our members and guests. Natio also uses aggregate information from demographic surveys, traffic patterns and IP addresses to improve and customise our site.
Natio gives you access to third party partners to provide you with certain services as detailed below. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services. We use outside shipping companies to ship orders and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. my.natio subscription If a user wishes to subscribe to my.natio, we ask for contact information including name, street address and email address to provide these communications. Subscribers are contacted by email with information about promotions and product releases. Out of respect for our users' privacy we provide a way to opt-out of these communications. Please see the choice and opt-out section below. On rare occasions it may be necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we may send you an email. Generally, users may not opt-out of these communications, although you can deactivate your account. However, these communications are infrequent and are not promotional in nature.
From time to time, our site or the my.natio site may request information from users via surveys or competitions. Participation is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name, address and email) or demographic information (such as postcode, age level). Contact information will be used to notify winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Natio takes every precaution to protect our users' information. When users submit sensitive information via our website, this information is protected both online and off-line. When our checkout process requires users to enter sensitive information (such as a credit card number), the information is encrypted and protected using Secure Socket Layers (SSLs). While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Furthermore, employees are informed about our security and privacy practices and updated as new policies are added or revised. They are regularly reminded about the importance we place on privacy and what they can do to ensure that our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment under restricted access. If you have any questions or concerns about security on our website feel free to contact us.
If a user's personally identifiable information changes (such as your postcode, phone, email or postal address), or if a user no longer desires our services, we provide a way to correct, update or delete/deactivate that user's personally identifiable information. This can be done by logging in to your account and editing your profile or unsubscribing/deleting your account.
If we decide to change our privacy policy, we will post those changes to this privacy statement so that our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
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