Credits |
You can expect a refund in the same form of payment originally used for purchase as soon as possible upon our receipt of your returned product. You will be refunded the shipping cost up to a maximum of $12.00 if the return is a result of a shipping error on our part. |
Damaged/Defective Items |
If you receive a damaged or incorrect item, contact customer service no later than 5 business days of receipt. On a case by case basis, we will cover shipping charges up to a maximum of $12.00 upon our receipt of the defective or mis-delivered item which must be returned fully intact with the original packaging via common carrier that provides package tracking. If there is extensive damage to the carton, refuse the order and contact customer service immediately, quoting your order number. |
Money Back Guarantee |
We want you to be fully satisfied with every item that you purchase online from Natio. If you are not satisfied with an item that you have purchased online, you may return the item for a full refund of the purchase price, minus the shipping, handling, or other charges, subject to the time period specific to that product and according to our Return/Exchange Instructions.
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Returns & Exchanges |
You may return /"new and unused/" merchandise that has not been special ordered within 30 days of the shipping date for a full refund of the purchase price, minus the shipping, handling, gift packaging, or other charges. The returned merchandise must be accompanied by proof of purchase as well as all original documentation and packaging. You must obtain a Return Merchandise Authorization (RMA) number from Natio before returning merchandise. We will not accept any returned merchandise without an RMA number. Contact customer service to obtain an RMA number. For returning an item to Natio: Contact customer service to obtain an RMA number. The RMA number must be written on the original invoice. Repack the product in its original packaging materials. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking such as United Parcel Service (UPS) or Federal Express to the address listed at the top of the invoice. If you receive a damaged or incorrect item, contact customer service no later than 5 business days from the date of receipt. On a case by case basis, we will cover shipping charges up to a maximum of $12.00 upon our receipt of the defective or mis-delivered item. If there is extensive damage to the carton, refuse the order and contact customer service immediately. |
Contact Natio |
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