Goods & Services Tax |
Since Natio is based in Victoria, Australia, state law requires that we charge Goods & Services Tax on orders shipped to customers residing in Australia. To customers residing in countries other than Australia, please be aware that, if applicable, the taxing authorities in your state or country may charge you a "use" tax on your out-of-state internet purchases. While it is not the responsibility of Natio to charge or collect this tax, we alert our customers regarding this possibility as a courtesy. If you require further information on this issue, we suggest you contact the tax authorities in your state directly. |
Same Day Shipping |
In-Stock Items Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Natio offers same day shipping on many orders for in-stock merchandise if we receive and process your credit card order before 3:00 pm EST Monday through Friday. Credit card orders for in-stock merchandise received after 3:00 p.m. EST Friday, on a weekend day or a holiday will begin processing on the next business day. Please note that overnight delivery on credit card orders for in-stock merchandise processed before 3:00 p.m. EST on Fridays will be shipped on Monday as the next business day. |
Shipping Rules & Restrictions |
Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once your payment is approved, the receiving address is verified, and the item is located in stock. If an item you order is not currently in stock, you will be notified by email and refunded if you have been charged. For security reasons, all shipments over $200 require an authorised signature*. If you cannot be available to sign for your package, please be sure that an adult who is authorised to sign for your package will be present at the designated shipping address. *Important note: If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel or school, the carrier may accept the signatures of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above. |