Shipping

Products and Orders

Orders placed on the website will be subject to Natio’s usual terms and conditions of supply.

The Natio products and services promoted on the website are subject to availability and may change from time to time. Natio may, at any time and without notice to you, discontinue any of the products or services currently available on the website.

Any goods of a flammable nature, including but not limited to nail polishes, aerosols, and fragrances/ EDTs, will not be available for purchase by customers residing outside of Australia.

An order placed by you on the website for Natio products is only an offer by you to purchase a Natio product for the price (including other charges) as displayed on the website. Natio reserves the right to accept or reject your offer for any reason whatsoever. Your purchase contract with Natio will only come into existence when Natio advises you that it has accepted your order and it has confirmed receipt of your payment.

Order Status

You will receive an order confirmation via email upon receipt of your order and successful processing of your payment. For all Australian customers a further email will be sent upon dispatch of your goods containing a consignment number that can be tracked through Australia Post. For overseas customers a further email will be sent upon dispatch of your goods containing a consignment number that can be tracked through DHL. All enquiries relating to your order’s shipping status can be directed to info@natio.com.au

Shipping

Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once your payment is approved, the receiving address is verified, and the item is located in stock. If an item you order is not currently in stock, you will be notified by email and refunded if you have been charged.

*Important note: If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel or school, the carrier may accept the signatures of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.